FAQ

How do I know you have received my order?

We have an automatically generated email response to every order that comes through our online ordering system, although we do advise customers to check their “junk” folders as they are sometimes filtered out. We also advise that if a confirmation of your order has not been received within 24 hours of placing the order, you should contact us to make sure the order has been received.

Can I place an order from overseas?

Yes you can, and we also offer a currency converter on our website as all orders have to be placed in GB Pounds Sterling. The converter is updated daily to show the latest exchange rates.

Can I track my order with you once I have placed it?

In addition to the initial order confirmation email, we will also send you a dispatch email to inform you that your items are on the way, although we do advise customers to check their “junk” folders as they are sometimes filtered out. You can of course also contact us at any time either via email or on the telephone to enquire about the progress of your order.

Do you sell any of your products through a shop where I can go and have a look at them before buying?

Our products are only available direct from us through our website. We do not wholesale any of our products so should you see images of our products on other website we can guarantee they are fraudulent and must be treated the upmost caution.

How do I know my details are secure?

Our payment securities are PCI compliant, and as we use SAGE PAY a worldwide trusted encrypted payment gateway. For further details please visit www.sagepay.com

My neighbour often takes in my parcels when I am at work. Is there anything on your packaging that would identify what it is to someone else?

There is no mention of our company name on any of the parcels we send out, only a Post Office Box number ensuring it is totally discreet. 

Why do you charge a premium price for your products?

The leather we use for our products is sourced directly from the Tannery and is only available to Top to Bottom Leathers. We only use premium grade leather for all our products and it is the finest leather available to us. We take great care that the metalwork meets our exacting standards which also provide not only exceptional levels of quality but also extra security for the consumer. All our products are of such high quality because each design is tested thoroughly before we offer them for sale.

Can I return an item if it isn’t what I wanted/expected or if I have bought it as a gift for someone and they don’t want it?

Please see our Terms and Conditions for a detailed description.

What will appear on my credit card statement?

Top to Bottom Leathers Ltd.

How long will my order take to make?

We aim to despatch between 2-28 days after you have placed your order. This is dependent upon the order size and whether there is a selection of made to measure items in the order. We do, however, endeavour to fulfil your order as soon as possible and if you have a specific deadline, please contact us in advance of placing the order to discuss if we can meet it for you.

Do you offer a guarantee with your products?

All leather goods manufactured by Top to Bottom Leathers (with a valid proof of purchase) are guaranteed from manufacturing defects for a period of 5 years from the date of purchase.